Need help with your manikin’s clicker? Let’s troubleshoot!
Recently, we’ve had a few calls from customers having Prestan Manikin compression clicker problems in the Prestan Professional Series manikins. In this blog, we’ll break down some of the possible causes and ways to fix the issue!
What’s a clicker?
First off, let’s explain the “clicker” and how it works. The clicker is part of the compression rate assembly located in the chest cavity of your Prestan Professional Series CPR manikin. When the user presses firmly enough to deliver the proper depth of compression for effective CPR, this mechanism will compress and recoil with a loud “click!”
Shall we solve the clicker issue?
If you’re not getting a click, there could be two reasons:
- The user is not making their CPR compressions deep enough to get the click, OR
- The user isn’t familiar with Prestan manikins and doesn’t realize the sound they hear is the “click” they’re looking for.
If you think you’re having Prestan manikin compression clicker problems like these, rest assured there’s an easy way to set your mind at ease. For reason 1, try for deeper compressions until you hear the click. And for reason 2, familiarize yourself with the manikin by practicing until you know what you’re hearing. Check out this video overview of the Prestan Professional Series Manikin (at about 1:10) to hear the clicker in action.
Check your LEDs
Note that the clicker device and the LED monitor device are connected, and the LED feedback device will NOT light up if the clicker isn’t working. So check your lights – a glance at the red, yellow and green dots will show you if the compression clicker is truly not working or if you just need to press harder to get that “click.”
What’s that rattle?
Another common question we get is what’s rattling inside the manikin when customers shake it. First off – why are you shaking your manikin?! But seriously, this sound is perfectly normal. What you hear is the full compression assembly moving around inside the chest cavity. There’s a little extra room in there to allow the device to compress and recoil (“click”) properly. Completely normal and nothing to worry about.
Still not sure everything’s okay?
If you’re still concerned about your Prestan manikin’s compression clicker, try the following:
- Confirm the feedback LED lights are working (on the upper left shoulder of the adult and child manikin, or in the diaper of the infant manikin).
- Try doing your compressions with the manikin on the ground rather than on a table. Use your upper body weight to help give a deep compression.
- Contact us directly if you’re still having issues. Remember, all Prestan manikins are covered with a 3-year manufacturer’s warranty, which we fulfill right in our warehouse. Email us at firstname.lastname@example.org for warranty questions and help.
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At MCR Medical, we’re CPR instructors ourselves, so it’s important for us to offer the best quality CPR training products at the best prices in the market. But we’re also committed to supporting our customers and offering helpful tips and information. For more about CPR related products, news, tips and ideas, visit our past blog posts, and feel free to comment and let us know what you find helpful or ask any questions!