Shipping and Return Policy
FedEx will not ship to P.O. Boxes.
To ship same day, FedEx Overnight and FedEx 2nd Day Air orders must be received by 2pm EST, Monday-Friday. Otherwise, the order will ship next business day.
Please call if you need a Saturday delivery.
FedEx Ground business days are Monday through Friday, excluding holidays. FedEx Ground Home Delivery (residential customers only) business days are Tuesday through Saturday, excluding holidays.
US Mail options are NOT expedited or guaranteed delivery methods and may be more expensive without offering faster delivery. If your order is time-sensitive or needed by a certain date, please choose a FedEx Express shipping method.
Customer satisfaction is our goal with every purchase.
If you are not satisfied with your purchase, let us know and we will work to make it right.
Within 10 business days of receipt if you are not happy with an item, contact us. We will gladly replace it, refund the purchase price of the item (if returned), or credit you for other items, your choice.
If there is an error with your order because we mistakenly shipped the wrong product and/or wrong quantity, MCR Medical, Inc. will pay to reship the correct merchandise. Return shipping is generally at the customer's expense, but MCR Medical pays return postage costs when we make an order error. The shipping method used for return order correction is solely at our discretion. All other return shipment credit requests are considered on a case-by-case basis.
Before returning an item you must first contact us for return shipment authorization. Method of return shipment (example: Parcel Post, Priority Mail, UPS) must first be agreed upon by the customer and MCR Medical. A return authorization (RA) number is issued at the time of the call and must appear on the outside of the return parcel. We must receive the return within 30 days of RA issuance.
If you have any questions regarding this policy, please contact us.